Requesting a return or refund
If the customer is a consumer (as per Commercial Code), he/she shall be entitled to withdraw from this Contract within thirty (30) days without giving any reason for doing so. The deadline for withdrawal shall be thirty (30) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us (Board House LTD, 120 Gladstonos Street, Foloune House, Gladstonos Street, Shop 3, 3032, LIMASSOL , Tel: +357-25105956, Email: info@boardhoucecy.com) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, telephone or email).
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of refund
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than thirty (30) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
Exclusions from the statutory right of refund
Board House will not accept returns or refunds for the following items:
- Any items that are shipped to Board House after 30 days from delivery.
- Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
- Any items that have been opened, unsealed, or had tags removed.
- Any item that is not in its original condition, is damaged, shows signs of use or is missing parts.
- Any items that were not purchased directly from the Board House.
To return an item for a refund or exchange, please send the item in its original packaging, with all parts to the appropriate address listed below, along with an explanation of the issue and whether you are requesting a refund or exchange. Be sure to include your name, address, daytime phone number, email address, and your original order number. Please send the package via a registered or insured shipping method as Board House will not be responsible for lost or misdirected packages. Please note that Board House will not handle return shipping fees unless the return is a result of Board House providing a product that is damaged, defective, or different than the product you ordered.
